Check-in is 4 pm and Check out is 11am.
Payments, Taxes & Cancellations
Payments
Your reservation is secured with a credit card. One-half of the total reservation amount is required to hold your booking. The remaining balance will be charged to the credit card on file 14 days prior to your arrival unless other arrangements have been made.
Payments may be made by cash or credit card.
Taxes
All guest stays are subject to a 5% Brown County Innkeeper's Tax and 7% Indiana Sales Tax, for a total tax rate of 12%.
Travel Insurance
We strongly recommend purchasing travel insurance, especially for stays during October, Indiana University Graduation Weekend, concerts at the Brown County Music Center, holidays, and other special events.
Cancellation Policy
When you reserve a cabin or room at The Robinwood Inn, we remove it from our availability calendar and turn away other guests who may wish to book those dates. Because we are a small property, cancellations have a significant impact on our business.
A $25 cancellation fee applies to all cancellations to help cover credit card processing costs. If our actual processing fees exceed $25, guests will be responsible for the full amount of those fees.
October reservations and Indiana University Graduation Weekend reservations are non-refundable.
For all other dates:
- Cancellations made more than 14 days before arrival will receive a refund of the deposit, less the cancellation fee.
- Cancellations made 14 to 8 days before arrival will receive a refund only if we are able to rebook the accommodation.
- Cancellations made within 7 days of arrival, early departures, or no-shows are responsible for 100% of the reservation amount.
Except during October, reservations may be moved to another available date if requested more than 14 days before arrival.
We cannot provide refunds for late or canceled flights, canceled concerts, family emergencies, medical issues, weather concerns, allergies, road conditions, or other travel-related mishaps. Travel insurance is an inexpensive way to protect your vacation investment against unexpected events.
Changing reservation dates within 14 days of arrival falls under the cancellation policy.
Nature Happens
Robinwood Inn is located in the beautiful hills of Brown County. While we do our best to keep our cabins clean and comfortable, this is still the country. Occasionally a spider, beetle, mouse, squirrel, or other local resident may decide to inspect your accommodations.
We do not issue refunds for encounters with insects, spiders, or wildlife that naturally occur in the area. We prefer not to saturate our property with poisons and pesticides and instead choose environmentally responsible methods whenever possible.
If an unauthorized critter checks in before you do, let us know. We'll gladly assist with its prompt and humane relocation.
Smoking Policy
Robinwood Inn is a non-smoking property.
Smoking inside any cabin, cottage, or room will result in a minimum $250 cleaning fee charged to the credit card on file.
Guests who smoke are welcome to do so in designated outdoor areas or inside their vehicles. Please dispose of cigarette butts properly and do not discard them on the property.
Visitors & Gatherings
To preserve the peaceful retreat atmosphere that our guests enjoy, only registered guests are permitted on the property and inside the cabins.
Outside visitors are not permitted without prior approval from the Innkeepers. Unregistered visitors, parties, gatherings, or exceeding occupancy limits may result in immediate eviction without refund.
Robinwood Inn is not designed for large gatherings, reunions, graduation parties, wedding preparations, or similar events. Guests wishing to host a gathering must make arrangements in advance and may be required to reserve the entire property.
Hot Tub Rules
For safety reasons, guests under 18 years of age are not permitted in the outdoor hot tubs.
Please do not add oils, bubble bath, floating candles, bath products, flower petals, or any other items to the hot tub water.
A $100 cleaning fee will be charged for contamination requiring additional maintenance. If the hot tub must be drained, cleaned, and refilled before the next guest's arrival, a $150 service fee will apply.
Pet Policy
The Studio and Maybelle's Cabin welcome up to two friendly, well-socialized pets. A pet fee of $75 per pet applies.
Pets are not permitted in the Treetop Loft or Greenhouse Flat. Bringing a pet into a non-pet-friendly accommodation will result in a $75 cleaning fee and immediate eviction without refund.
For everyone's safety and enjoyment:
- Pets must be friendly toward people and other animals.
- Pets must be crated when left unattended.
- Pets must remain on a leash while outdoors.
- Owners must clean up after their pets.
- Pets are not permitted on furniture or beds.
- Any damage caused by a pet will be charged to the credit card on file.
Aggressive behavior toward guests, staff, or other animals may result in immediate removal from the property without refund.
LOST AND FOUND:
If you discover you've forgotten something, don't panic. If we've found it, you have a couple of options:
- Contact the Innkeepers and arrange a convenient time to return and reclaim your long-lost treasure.
- We can ship the item back to you at your expense. If we have a credit card on file, we can charge the shipping cost. Otherwise, you may send a prepaid envelope or box to The Robinwood Inn.
If sending a prepaid package, please include your name, a description of the item you're hoping to reunite with, and the address where you'd like it sent.
We are happy to help reunite guests with forgotten belongings, but The Robinwood Inn is not responsible for lost or abandoned items. Items not claimed within a reasonable period may find a new purpose through donation or disposal.
As much as we enjoy playing detective, housekeeper, and occasional treasure hunter, we can't guarantee that every missing item will be found—but we'll certainly take a look.
